Welcome to the RinaShop.online FAQ page! Here you'll find answers to some of the most common questions our customers ask. If you don't find the information you need, feel free to contact us directly.
### Orders
**Q: How do I place an order?**
A: Browse our products, select the items you wish to purchase, and add them to your cart. When you're ready to check out, click on the cart icon and follow the prompts to complete your purchase.
**Q: Can I modify or cancel my order after it has been placed?**
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can make changes or cancel the order if it has not yet been processed for shipping.
### Shipping
**Q: What are your shipping options and costs?**
A: We offer standard and expedited shipping options. Shipping costs vary based on the size and weight of your order, as well as your location. You can view the shipping costs during checkout.
**Q: How long will it take to receive my order?**
A: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping times vary depending on the destination.
**Q: Do you ship internationally?**
A: Yes, we ship to many countries worldwide. Please see our [Shipping Policy](https://rinashop.online/shipping) for more details.
### Returns & Exchanges
**Q: What is your return policy?**
A: We accept returns within 7 days of purchase. Items must be in their original condition and packaging. To initiate a return, please visit our [Returns Page](https://rinashop.online/returns) and follow the instructions.
**Q: How do I exchange an item?**
A: To exchange an item, please return the original item following our return process and place a new order for the desired item.
### Payments
**Q: What payment methods do you accept?**
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
**Q: Is my payment information secure?**
A: Yes, we use secure encryption technology to protect your payment information. Your data is handled securely and confidentially.